{"id":29888,"date":"2015-04-07T10:50:48","date_gmt":"2015-04-07T08:50:48","guid":{"rendered":"https:\/\/inlab.fib.upc.edu\/projecte\/mailtoticket\/"},"modified":"2025-11-17T10:17:39","modified_gmt":"2025-11-17T09:17:39","slug":"mailtoticket","status":"publish","type":"projecte","link":"https:\/\/inlab.fib.upc.edu\/es\/projecte\/mailtoticket","title":{"rendered":"MailToTicket para la UPC"},"content":{"rendered":"","protected":false},"author":610,"featured_media":6117,"template":"","meta":{"_acf_changed":false},"experteses":[27],"tencnologies":[480],"class_list":["post-29888","projecte","type-projecte","status-publish","has-post-thumbnail","hentry","experteses-knowledgeyserviceengineering-es","tencnologies-python-es"],"acf":{"minidescripcio":"Queremos que los mails enviados a cierta direcci\u00f3n se conviertan autom\u00e1ticamente en tickets, aprovechando los servicios web que ya nos proporciona GN6 a tal efecto","ordre_prioritat":0,"descripcio":"GN6 es el gestor de tickets que utilizan muchas unidades de la UPC. A pesar de que la idea es que los tickets los creen los usuarios directamente en la web, muchas veces las incidencias llegan v\u00eda mail y un t\u00e9cnico TIC (el \"dispatcher\") es quien manualmente tiene que ir entr\u00e1ndolos en el sistema de ticketing.\n\nNuestro sistema quiere conseguir que los mails enviados a cierta direcci\u00f3n se conviertan autom\u00e1ticamente en tickets, aprovechando los servicios web que ya nos proporciona GN6 a tal efecto.\n\nY yendo m\u00e1s all\u00e1, el sistema podr\u00eda llegar a ser suficientemente inteligente como para clasificar la incidencia para que llegue directamente al equipo resolutor, reduciendo el trabajo del \"dispatcher\" y agilizando todo el proceso.","image":"","url":"","data_inici_pro":"20150402","data_fi_pro":"20160407","client":[19089],"entitat_finan":null,"colab":null,"responsable":[610],"equip":"","escert":"0","mpi":"0","accio":0,"padih":0,"nacional":0,"participants":"","participants2":"","projecte_final":null,"articles_presentacions":"Aquest projecte s'ha presentat com a projecte Nexus 24 i ha estat acceptat.","slideshare":""},"_links":{"self":[{"href":"https:\/\/inlab.fib.upc.edu\/es\/wp-json\/wp\/v2\/projecte\/29888","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inlab.fib.upc.edu\/es\/wp-json\/wp\/v2\/projecte"}],"about":[{"href":"https:\/\/inlab.fib.upc.edu\/es\/wp-json\/wp\/v2\/types\/projecte"}],"author":[{"embeddable":true,"href":"https:\/\/inlab.fib.upc.edu\/es\/wp-json\/wp\/v2\/users\/610"}],"acf:user":[{"embeddable":true,"href":"https:\/\/inlab.fib.upc.edu\/es\/wp-json\/wp\/v2\/users\/610"}],"acf:post":[{"embeddable":true,"href":"https:\/\/inlab.fib.upc.edu\/es\/wp-json\/wp\/v2\/empresa\/19089"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inlab.fib.upc.edu\/es\/wp-json\/wp\/v2\/media\/6117"}],"wp:attachment":[{"href":"https:\/\/inlab.fib.upc.edu\/es\/wp-json\/wp\/v2\/media?parent=29888"}],"wp:term":[{"taxonomy":"experteses","embeddable":true,"href":"https:\/\/inlab.fib.upc.edu\/es\/wp-json\/wp\/v2\/experteses?post=29888"},{"taxonomy":"tencnologies","embeddable":true,"href":"https:\/\/inlab.fib.upc.edu\/es\/wp-json\/wp\/v2\/tencnologies?post=29888"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}