AENA's desire to have a terminal that meets the quality standards of IATA originated this study of flow and capacity of the new airport terminal area that should allow us to define corrections in the building design or configuration of the initial processors of the new South terminal.
The study was initiated with a high level analysis to collect the large numbers of the airport (passenger vehicles, outgoing and incoming flights, hub connections...). A second lower-level analysis was performed to determine whether certain areas of the airport (check-in counters, baggage claim, security controls, elevators, etc.) – and certain processes (handling operations, wireless hub, arrivals intermodal - were well-configured (i.e. size of the area, length of services, etc).
This second study was conducted for three different dates that show how demand evolves in the short, medium and long term.
Obtaining an IATA quality map of their facilities: hallways, rooms, processors, vertical cores, ... Reduced risk implementation associated with: